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Sourcing and authenticity
Imported pet food and veterinary medicines are where fakes and grey imports turn up most. So here is who we buy from, how a pack reaches India, and what to look for when yours arrives.
The brand is the name on the pack. The supplier is the company a shop actually pays for it. There are three routes, and which one applies depends on the brand.
For brands made abroad. The importer brings the goods into India and adds the Indian label with its own name and address.
Where a brand appoints distributors by region. The distributor buys from the brand or importer and supplies shops in its area.
Some brands invoice shops themselves. The maker and the seller to the shop are the same company.
These are the companies we buy stock through. The brands themselves are on our brands page.
Orange Pet Nutrition Pvt Ltd imports premium pet food and supplies into India.
Brands we stock that they import
More suppliers are being added to this list.
Every genuine pack carries a batch or lot number and a best-before or expiry date. They let the maker trace a pack to a production run. On a fake they are often missing, printed on a sticker over the original, or identical on every pack.
A grey import was made by the real brand but entered India outside the brand's own importer. It may be the real product, but it has no Indian importer's label and nobody in India answerable for that batch. Recipes can also differ between countries under the same name.
Dry food goes off with heat and damp long before its printed date, and many medicines must be kept below a set temperature. A pack stored badly can look perfect and still be spoiled.
A tick and flea treatment or wormer that is not what its label says leaves a pet unprotected while you believe it is covered. A prescription diet that is not the real recipe leaves the condition unmanaged. That is why the source matters more here than for a toy or a bowl.
Before you open it
It takes about half a minute. Look at the pack before you break the seal, and take one photo of the batch number and the date. That photo settles most questions later.
Stop using it, keep the pack, and send us a photo of the batch number and date on WhatsApp.
WhatsApp +91 82474 20024
Prescription medicines
Schedule H medicines are prescription-only in India. The law requires a registered vet's prescription before they are sold, and the pack carries an Rx mark and a red-boxed warning. A seller who hands them over with no questions is telling you something about how the stock was bought as well as how it is sold.
Our vet is Dr. Rafi Suhail, who holds Master's degrees in Small Animal Internal Medicine and in Small Animal Dermatology. Our vet clinic at the Gachibowli shop is not running at the moment. More on our veterinary page.
A plain statement
We do not claim to be the appointed or exclusive seller of any brand. What we can do is tell you who we buy from, which is what this page is for.
